At Towing Auckland, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when you use our website, request a towing service, or contact us.
1. Information We Collect
We may collect the following information when you use our services:
- Personal Information: Name, phone number, email address, and location details provided when you call us or complete our contact form.
- Vehicle Information: Vehicle type, registration details, or towing requirements.
- Technical Data: IP address, browser type, device information, and pages visited on our website (collected automatically through analytics tools).
2. How We Use Your Information
We use the information we collect to:
- Provide and manage towing and roadside assistance services
- Respond to your service requests and customer enquiries
- Improve our website, services, and customer experience
- Send service updates, quotes, or confirmations
- Comply with legal obligations
3. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only with:
- Our towing team and service providers to deliver requested services
- Law enforcement or regulatory authorities if required by law
4. Data Security
We take reasonable measures to protect your information from loss, misuse, or unauthorised access. However, please note that no data transmission over the internet can be guaranteed 100% secure.
5. Cookies & Tracking
Our website may use cookies and tracking tools (like Google Analytics) to monitor site usage, improve functionality, and understand visitor behaviour. You can disable cookies in your browser settings if preferred.
6. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to update or correct your details
- Request deletion of your personal data, subject to legal or service requirements
7. Third-Party Links
Our website may contain links to third-party websites. Please note we are not responsible for the privacy practices of those sites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
📞 022 508 0786
📧 towingauckland6@gmail.com
📍 Auckland, New Zealand